State Farm® Insurance Agent Brock T Quinn

"Thank you, Ashley! I'm glad to know you appreciated our customer service. Your referrals mean a lot to us, and we're grateful for your support!"

"Thank you, Joseph, for your wonderful feedback! I'm glad to know you appreciated our customer service and expertise. Your recommendation means a lot to us."

"Hello Amber, I reviewed your account and experience with my team and agency. These are the steps we take when a customer’s payment comes back for non-pay: 1.) Customer receives an email notification. 2.) Customer receives a non-pay letter in the mail. 3.) Customer receives text message alerts directly from my agency. 4.) If payment still isn’t received, the customer receives another piece of mail notifying that your policies will be cancelled for non-pay. When you late paid in December, all of the above steps occurred. You then non paid in January. At that time, my team member Lisa notified your husband, Chris, via text that your payment was declined. This is an extra step of customer service that my agency provides. All the text messages are below. After this exchange, you still never made the payment. You also received the additional email and paper mail notifications stating that your insurance would lapse, which it did on 2/22/2025 for nonpayment. Both you and Chris reached out to my agency yesterday. You spoke with Korie who notified you of the timeline. You apologized and said your husband takes care of the payments, and that he was speaking to someone else in our agency and would take care of it. When Chris spoke to my team member Riley, they reviewed the same timeline and Riley offered solutions which included quotes to get your policies reinstated. Your husband’s response was: “I don’t check every piece of mail and it’s your responsibility to make sure my bill is paid.” My agency simply provides the additional service to notify a customer when a payment is missed. It’s the customer’s responsibility to make their payments on time, not my agency’s. If you non-pay, your insurance will lapse. This is how bills work. If you non-pay your electrical bill, your electricity will be shut off. If you non-pay your water bill, your water will be shut off. If you non-pay mortgage or rent, you will be foreclosed upon or evicted. You must take accountability in this situation. Additionally, I took a look at your Google review history and at least 41 of your 91 reviews are poor reviews. It seems you enjoy disparaging local businesses. Best of luck to the future companies you work with. CHRISTOPHER 1/23/2025 10:27 AM Is this a newer payment? I went online and made that payment that didn't go through Lisa 1/23/2025 12:02 PM Hello Chris, The payment that declined was your monthly payment for the Toyota Yaris and Corolla, in the amount of $240.21. I do not see a new payment being made after the initial payment was declined. Please call the agency so we can assist. Thank you! 480-668-3878 CHRISTOPHER 1/23/2025 01:46 PM Payment for December or January? Lisa 1/23/2025 02:06 PM January CHRISTOPHER 1/23/2025 03:34 PM Can I just fix it online Lisa 1/23/2025 04:12 PM You will need to make the replacement payment for the January bill first, and then you can update your payment card for the go forward bills. Please call the agency if you need assistance. Thank you! "

"Thank you, Jay, for sharing your experience! I'm glad to know that our quick and professional responses have made managing your insurance needs easier. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"

"Thank you, Edward, for your wonderful feedback! I'm glad to know that you found our team supportive and helpful. We strive to provide honest and reliable service to all our customers. If you have any questions or need further assistance, feel free to reach out. We're here to help!"

"Lindsey, thank you for sharing your experience! We're glad you made the switch and found significant savings with us. Joseph is indeed a valuable part of our team, and it's wonderful to know he took the time to explain everything clearly. If you have any further questions or need assistance, our office is always here to help. Enjoy your day!"

"Jim, thank you for your kind words and for being a loyal customer for so many years! I'm glad to hear that you consistently receive excellent service from Lisa and the rest of our team. We truly appreciate your recommendations to friends and neighbors in Scottsdale. It was our pleasure to assist you this week, and we look forward to seeing you again soon. - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Sue, thank you for sharing your experience! I'm glad Sam could assist you with your home insurance and waive the late fee. We appreciate your kind words and are happy to have Sam on our team. If you need anything else, feel free to reach out. - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Thank you, Brandon, for your wonderful review! I'm glad to hear that Alex provided such a positive experience and took the time to ensure you understood everything. We value creating a welcoming atmosphere for our clients. If you ever need further assistance, don't hesitate to reach out! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Von, thank you for your wonderful review! I'm glad to hear that Nicholas provided you with outstanding customer service and made the quote to insured process smooth and easy. It's great to know that you found the State Farm portal intuitive and accessing your insurance documents frictionless. We appreciate your high recommendation of Nick and our office. If you need any further assistance, we're here to help! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Jennie, thank you for your wonderful review! I'm glad to know that you feel secure with our agency and appreciate the recognition of our efforts to stay relational, efficient, and responsive. It's great to have clients like you who value our commitment to reviewing and updating your insurance needs. If you ever need anything, don't hesitate to reach out. - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Hi King, thank you for the review! We're glad you had a great experience with our office and staff. If you ever need anything else, we're here to help! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Ben, it is great to hear you had a great experience with Bryan! Your recommendation means a lot to us, and we're pleased to have provided you with informative and efficient service. Thank you for choosing our office for your insurance needs! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Calvin, your detailed review highlights the exceptional service our team, especially Sam, provides. We're pleased to have helped you find the best coverage tailored to your needs. Thank you for recognizing Sam's expertise and friendly demeanor. We're here for any future insurance needs you may have! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Tyler, thank you! We value you for letting us assist you with your insurance needs!"

"Hasan, thank you for your review! I am happy to hear Alexander was able to assist you with the switch! We value you for letting us be your good neighbor!"

"Bryan, thank you for the review! I am happy to hear this great feedback. We hope to continue serving your insurance needs for many years!"

"Thank you for sharing your positive experience, Andrew! Providing affordable and tailored insurance solutions quickly is always our priority. - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Hello, You contacted my agency earlier this year requesting assistance with a new surety bond for your 2024 AZ notary renewal. We noticed you are a client of another local State Farm agency, so we encouraged you to contact your agent for assistance. You were adamant about keeping this bond separate from your personal policies with the other agency. We explained that we typically only assist our current clients with bond needs, since it's an ancillary service. Yet you still insisted that my agency help you with your bond. Since my team is trained to provide outstanding service, one of my team members made the exception and decided to help you. Per your specific direction regarding bond dates, to satisfy the requirements of your notary renewal, we submitted the bond application within two business days. You then informed us that the State of Arizona rejected your notary application due to an additional signature requirement on the bond, and because you provided the wrong date for the bond to our agency. You requested a new bond, which we immediately issued within two business days. I personally signed the new bond. Earlier this week you contacted my agency to inform us that the State of AZ rejected your notary application for a second time, again due to incorrect bond dates. You completed your notary application. It is your responsibility to ensure the personal information on your application is correct and in good order including the correct date for the bond. State Farm is simply issuing the bond per your instructions. We are not responsible for the personal information you provided on your application. After all this, you demanded a refund for the bond. We confirmed with State Farm's bond department that you would need to bring the bond back into the agency and then we can request to cancel. Our bond department also informed us there would be no refund of the $30 for the four year bond, which we communicated to you. This was a corporate State Farm decision, not an agency decision. You were unhappy with this corporate decision, so you retaliated by posting a defamatory review about my local small business. Each time you made a request, my agency immediately responded and did everything in our power to assist you. You are not even our client! It’s shameful you posted slandering comments about our agency in response. Your actions are unfortunate reminder of the ancient proverb: "no good deed goes unpunished." "

"Hello! Thank you for taking the time to post your review. We are glad to hear you would recommend and had a great experience. We are here for any other insurance and financial needs. Brock and Team"

"Hello Marjan, It's great to hear about your experience! We also appreciate you taking the time to post the review. We are here to help with any of your insurance and financial needs. Brock and Team"

"Hello AJ, Thank you for taking the time to post a review. Your experience is great to hear. This is what we strive for on a daily basis. Brock and Team"

"Hello Sylvia, We strive for this level of service on a daily basis. It's important to us you have this experience. Thank you for taking the time to post the review. Brock and Team"

"Hello Jacey, This is great to hear. Thank you for taking the time to post this review. Thank you. Brock and Team"

"Hello Cathy, It's great to hear the service provided was excellent! Thank you for taking the time to post a review. We are always here to help. Brock and Team"